Guest Responsibility
1. NOTIFY US OF A PROBLEM
 If
you discover a problem upon check in, please notify us immediately.
This will allow us to respond to the problem as quickly as possible and
will also ensure that you or your family is not held responsible. If you
wait more than 24 hours to inform us of a problem (with the exception
of refrigerator and air conditioning failures), we will assume that the
problem or damaged item was a result of your stay.
Remember: Call right away - so you won't have to pay.
2. OBSERVE THE OCCUPANCY LIMITS:
We reserve the right to refuse occupancy if, in the agents opinion, occupancy
is detrimental to the property. We do not rent to groups, house parties,
etc., only families, couples and responsible adults 24 years and older.
The occupancy limits in each home description are firm and are closely
monitored. Occupancy Limits are based on the size of the home's septic
system and are in effect 24 hours per day. While all beds are listed to
allow flexibility in sleeping arrangements, no overcrowding is allowed.
No campers, tents, or motor homes may be used in conjunction with a rental
unit to increase capacity. Guests who exceed the occupancy limits will
face immediate termination of the rental, with no refund of rental monies
paid. Please include all members of your family in your planning and rent
a home of sufficient size.
 3. PROTECT THE HOME FROM DAMAGE / MISSING ITEMS:
Please
note that you are personally responsible for any damages or missing property
which occurs during your stay. Leave furniture and other contents in their
original location and condition. The "Guest of Record" will
be required to pay for any and all damages which occur during his/her
occupancy, not limited to the amount of the Security Deposit.
4. LOCKED CLOSETS:
Many of our homes have an owner's locked closet or storage room
for their personal items. Tampering with locked closets will result in
a charge to guest's security deposit. Please respect these areas
as they are not intended for use.
DEPARTURE CLEANING IS INCLUDED IN ALL WEEKLY RENTAL RATES.
You are, however, still required to complete the following before leaving
the home:
 Return the air
conditioner to 72 degrees or the furnace to 55 degrees.- Remove all foods
from the cabinets and refrigerator.
- All trash must
be placed in the receptacles and placed at the curb.
- Replace bed coverings
and pillows on all beds.
- Wash and put away
all dishes.
- Return all furnishings
to original position.
- Turn off all inside
and outside lights, and ceiling fans.
- Lock all windows
and doors.
If the home is left in a "very dirty" condition the entire security deposit
may be withheld.
Reservation Cancellation
Please carefully review our cancellation policy:Cancellation by the Guest:
If you must cancel your reservation, your monies will be refunded, less
$50, plus reservation fee and taxes, once the home has re-booked. Sorry,
but monies will not be refunded unless, and until, the home has re-rented
for the same period, and the new deposit has been received.
Cancellation by Coastal Vacation Resorts: We will make every effort to
ensure that your reservation is undisturbed. However, occasionally a home
will become unavailable after a reservation has been confirmed. The sale
of a home, the full time occupancy by the owners, or a change in the owner's
schedule may result in a change in the home's availability.
If we are unable to provide the home originally reserved, we will contact
you as soon as possible and help you find an alternative home. If you
do not find any of the alternatives acceptable to you, we will refund
100% of your rental deposit.
Check-In / Check-Out
Check-In Time is 3:00 pm
Our office is located to the right of the bridge, across the street
on the ocean front. If you are running late, please call (800) 252-7000.
We will make keys available to you "after hours." Please do
not go to the home prior to check-in as the cleaning crew will not enter
the home if a car is present, and they will be delayed in their efforts.
 Express
Check-In
Coastal Vacation Resorts would like to make you aware of a faster
check-in feature. If you have paid in full prior
to your check-in date and signed your rental agreement on the back, we
will offer an express check-in service at 3:00 p.m., which will be located
in the glass vestibule adjacent to our reservation area.
Early Check-In is 1:00 pm
Interested in getting an early start on your vacation? We
also offer a special, early check-in each week on a limited number of
homes. An additional fee of $50.00 plus tax will provide the option of
checking-in at 1:00 pm vs 3:00 pm. Please call for more details.
CHECK-OUT TIME IS 10:00 AM
(SORRY, NO EXCEPTIONS)
All check-outs must return rental keys to Coastal Vacation
Resorts office or drop box in the glass vestibule.
EMERGENCIES
If you have an emergency during your stay, please call the after hours
number included on your Reservation Confirmation Form. If you need assistance
after office hours and it is not a true emergency, please leave a message
on our 24-hour message service at 842-8000. The messages are checked the
first thing each morning and we will respond quickly. Emergency fax service
is available to our guests at a rate of $1/page.
2008 OFFICE HOURS
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MON - FRI
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SAT |
SUN
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June - August
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9:00am - 5:00pm
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9:00am - 6:00pm |
12:00 noon - 5:00pm
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September - May
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9:00am - 5:00pm
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9:00am - 5:00pm |
12:00 noon - 5:00pm
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The office will be closed from December 24, 2007 thru January 1, 2008,
Easter Sunday and Thanksgiving Day.
CHECKLIST
OF THINGS TO BRING
THOSE LITTLE EXTRAS
We now have a Food Lion located across from the stoplight as you turn
onto the causeway. Other large stores such as Lowe's Foods, Hills
and Super Wal-Mart are located in Shallotte, just 15 minutes away. Vacation
supplies, linens and equipment can also be rented at reasonable rates.
To order items, or request an inventory listing, please feel free to call:1-800-287-1990
HOLDEN BEACH RENOURISHMENT ASSOCIATION
 PO Box 2092, Shallotte, NC 28549
The Holden Beach Renourishment Association (HBRA) is dedicated to preserving
and renourishing Holden Beach. If you would like to make a tax-deductible
donation, please send it to the above address. If you would like to learn
more about beach nourishment or become a member of (HBRA) please contact
us at 842-6028
HOLDEN BEACH TURTLES
Holden Beach is a Sea Turtle Sanctuary. While vacationing on our beautiful
island, we need your help in protecting our extraordinary turtles. Call
our 24-hour pager for any sea turtle sightings –
754-0766. "Turtle
Talk", an educational program, is held during the summer at Town
Hall. Check with our office for times and dates.
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